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Asus India reviews & complaints(1251)
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A
AgentVenom
Apr 1, 2024
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Software Installations Issues
| Address: | Faridabad (121003), Haryana |
My laptop doesn't work properly, Whenever i install a new software application like vs code editor or eclipse like compilers it always shows error but work in other device very properly, i tried to fixed issues but it can't work, sometimes i get frustrated with my device, So kindly resolve this issue otherwise in future i am no longer feel comfortable to buy asus products....
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D
DakshK579
from Jaipur, Rajasthan
Feb 24, 2024
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Own Manufacturing Issues
I have purchased a Asus TUF Gaming F15 2023 Model from Amazon in October 2023 and after delivery in 2 days I found one Screw got loose and came out from the laptop so as a precautionary measure, I installed the same screw back and tighten all the screws but all the screws were already tight, I don't know how it came loose but ok and now in Feb, 3 Screws got missing.
Told the whole matter to Customer Care, they said they will...
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A
Aditya347
from Solan, Himachal Pradesh
Jan 31, 2024
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Misleading Information and False Representation of Asus Repair Center Location
| Address: | F1 INFOSOLUTIONS & SERVICES PVT LTD Shop No 168 Block No 6 Sda Commercial Complex Shimla, 171009 |
Dear Asus Support,
I am writing to express my dissatisfaction with the information provided on your official website regarding the location of an Asus Repair Center. Following the details on your site, I visited the specified location only to find it completely empty, situated in a forested area with no sign of any shop.
Additionally, when attempting to contact the provided phone number, the individual I spoke...
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S
SkorpiovenatoR
from Hyderabad, Telangana
Nov 22, 2023
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Faulty Keyboard not getting replaced
| Address: | Qtr no. 23 Type 3 old GC CRPF Campus Barkas Chandrayangutta Hyderabad Telangana 500005 |
I have bought a Asus ROG Strix Scope NX TKL Mechanical keyboard on[protected] and after 4 months the Left Shift key stopped working. I gave it to service center i.e. TVS Electronics Ltd. in Hyderabad on[protected] and on[protected], I received a call saying that the service center that I have submitted my keyboard doesn't deal with the peripherals. It was only meant for laptops, gaming towers etc. They should have notified me sooner or on...
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P
parth2
Nov 11, 2023
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Non retification of laptop within warranty period
Had registered a complaint with Asus on 7 October 2023 for laptop not switching on. Requested on site service for my laptop for which the a technician visited who without any diagnosis for the issue said Asus needs to be contacted and left without any solution.
Did not receive any communication from Asus for the next 10 days.
I called repeatedly to the Asus customer care for which I was always told that my issue has been escalated...
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P
praksh*t.dave
Nov 3, 2023
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Not solving my laptop issue
Customer care is not providing me service i raises complaint on 30 october still no action taken to fix my laptop. I laptop is on warranty still they are not providing me service and not giving me proper answer....
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R
Roopa Gajapathy
Oct 9, 2023
Apr 6, 2024
This thread was updated on Apr 6, 2024
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Laptop - Dead on Arrival
| Address: | Num 6, USP Nilayam, Mega City, Margondanahalli Main Road, T C Palya , Blore 36 |
I Have purchased ASUS VIVO BOOK PRO 15 on 10th Sep 2023. it was a gift to my son who has started his UG course this year. The laptop crashed multiple times when power is switched on. I have escalated the same to service centre and they mentioned "Mother Board Has to be replaced". when w have not used the laptop, then why do laptop needs to be repaired instead ASUS should REPLACE the faulty LAPTOP. Customer care has been closing my tickets...
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S
Sparshchhibber
from Pune, Maharashtra
Oct 3, 2023
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Wrong product delivered, No Reverse Pickup, No Refund
Bought Zephyrus G14 & added ROG Gladius lll mouse from asusrpomo website but received ROG Strix Impact mouse instead.
Raised concern on 6th Sept. & was informed that they didn't have the correct item in stock so they sent another mouse.
I confirmed that i don't need the alternate mouse as it of lesser value that what i ordered.
Asuspromo support confirmed on the same day 6th Sept. that reverse pickup will be arranged...
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B
Bhargavi N
from Vijayawada, Andhra Pradesh
Sep 22, 2023
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Poor repair service for ASUS Vivobook 15 X510UF
| Address: | SPK Services (Autherised Asus service center), Vijayawada, Andhra Pradesh, 520010 |
Hi, I submitted my ASUS Laptop model Vivobook 15 X510UF (S.No N7NRCX09398330D) at an autherised Asus service center (SPK Services) in Vijayawada, Andhra Pradesh, 520010 for repair.
They mentioned that battery must be replaced with new one as the existing battery is draining fastly. We agreed to that and asked them to replace the battery. We paid the complete cost of the new battery and also the service charge. Now just after one day...
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A
Aashish121
Sep 1, 2023
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Scam
I have submitted my Asus ROG Phone 3 on 9th of August on authorised service centre Bhopal, But they did not provide me original Asus jobsheet they said Your product is out of warranty, So this jobsheet you will receive, I asked them to give the RMA number but they did not provide About this I told everything to Asus by calling on 10th of August, And they did not help my phone has been disassmbled assembled for the 7th time by the service...
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A
Anilkumarnair1976
from Mumbai, Maharashtra
Aug 24, 2023
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ASUS Vivobook Pro15 Ryzen 7 Octa Core AMD
We purchased a new Laptop Model name- ASUS VIVOBOOK PRO-15 ( S. No. N9N0CX01Y43836D) on 31st March, 23 through Flipcart ( Invoice No. FAEUP J[protected])
After just 4 month use, it stopped working on 17th Aug, 23 and complaint was raised next day ( Ser No. A[protected]-0003). There were no response from company till 24th Aug??
When called on 24th, got message from Customer care that, it may take again 20-30 days...
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R
RANCHO CHAUHAN
Aug 18, 2023
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Warranty end date
I have purchased the laptop tuf dash f15 on 25/07/2023.
In my asus app warranty end date is showing as 14/06/2023.
Why it is showing like this? in invoicement it was told wareanty for one year.
Laptop sr no.-n4nrcx06f18116g
model no- fx517zc-hn083ws(fx517zc)...
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T
tapas.pal333
Aug 18, 2023
Aug 23, 2023
This thread was updated on Aug 23, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressedhis or her dissatisfaction, and came to an agreement where both parties agreed that the complaintis indeed resolved. However, a complaint can be automatically marked as resolvedif a complainant isn't responding or updating a complaint for 30 days after the company hastried to reach the complainant.
Delay in Processing DOA for Defective product and laptop replacement is getting delayed by Flipkart
Order ID: OD[protected]
I purchased the product on 3rd Aug 2023, received on 4th Aug and found battery charge issue on 4th and raised return request in Flipkart.
Service request was raised for technician visit on or before 18th Aug but Asus took 13 days i, e, on 16th the tech visited and unable to fix the issue.
Later I came to know the product was out of warranty and also I am waiting for getting DOA cert...
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A
aditya314
Jul 24, 2023
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Warranty claim on my Asus Vivobook S14 OLED
On 17th July 2023 I saw a blue spot on my oled screen. I straight away captured its picture and registered a service request to Asus. I then packed my laptop with utmost care and didn't even touch it until the next morning when a technician arrived at my site. When he opened the laptop he found a crack and the blue spot was increased in size. Mind you the crack was only in the area where there was a bleu spot and there wasn't even a single...
+3 photos
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H
Hardik23
from Aurangabad, Maharashtra
Jul 15, 2023
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Complaint regarding defective Asus TUF A15 laptop display
| Address: | 402,Supreme Chambers,17/18,Shah Industrial Estate, Veera Desai Road, Andheri (West) Mumbai Mumbai City MH IN 400053 |
Dear Asus,
I am writing to express my profound displeasure regarding an issue I am facing with my Asus TUF Gaming A15 laptop.
The device, which is only a week old, suddenly experienced an abrupt shutdown of its display while in use. In the effort to resolve this issue, I immediately took the laptop to the nearest service center in my city, Aurangabad, Maharashtra.
At the service center, the technicians...
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R
RajBengaluru
Jul 4, 2023
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Worst After Sales Service
I have purchased Asus 6Z in Nov 2019, the year when Asus launched its product in India. Recently I am facing issue with Battery and I could not able to get genuine Battery in retail Market. Only 2 service center in Bengaluru not near to my place. Suddenly my Phone is dead and when I visited Authorized center got update from Service center that they have stopped service of Asus 6z. Within 3 years I didn't expect this response from Asus. br...
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4
4AVR GAMING
Jun 19, 2023
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Service Center fraud to me.
My device is Rog Phone 5s hai Serial Number : MAAIGF000547HLV
I ordered this from rog ke website date 17/08/2022 time is 04:01:27 and I received this product package on 19/08/2022 first time when my phone got damaged then got it made in service center and when second Once when my phone got damaged then I went to the same service center it was closed before 2 months then I took it to another service center then they checked then they...
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B
Badrinath Shenoy
Jun 15, 2023
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Rog X13 Flow
It has been only a month I bought the Rog x13 expecting Asus to provide a good laptop. The keyboard I get is a busted one. One keypress and it just keeps typin the same key non stop. Keypress delays most of the time. The bluetooth dies says there's no bluetooth in the system. And to make things worst, WiFi just didn't connect starting today. I really expected Asus to be compatible than the MacBook or any. Seems like I'm wrong. Not only the...
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S
saurabhj553
May 17, 2023
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Laptop heat can cause skin condition
Heat causes marked redness and discolouration on my palm. Sometimes it will give a blotchy appearance, which will appear as toasted skin. Mild itching and burning sensations on the affected area. I'm on medication with a dermitologist. Everything is very close.
I am a loyal customer of this brand, and my residence is in Gurugram, Haryana. I recently purchased a laptop from one of Asus stores, Asus Exclusive Store Maak Electronics...
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K
Krishnaburle
May 11, 2023
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Battery down
| Address: | 3-1-5 indiranagar khammam telgana |
| Website: | Asus |
24th april my last complinte
Allready mother board change PROBLM not clear
Plz give me DOA....
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